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Questions, bugs, a G-code that won’t run or an idea for a new app. A real human reads every message.
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Reporting a problem with an app? Include the app name and what you entered, and attach a link to your file if you can, so we can reproduce it.
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Quick answers
I forgot my password
Use password recovery and we will email you a link to set a new one. Check your spam folder if it does not arrive within a few minutes.
How do I manage or cancel my subscription?
Sign in and open Account › Subscription. There you can see your plan and manage it.
An app run failed or is taking a long time
Runs wait in a queue when our servers are busy, and subscribers get higher priority. If a run fails, check that your file opens in your CAD program and try again. If it keeps failing, send us a message with the app name and what you entered.
How many free runs do I get?
A free account gets free runs on every app, and the number varies by app. A subscription gives you unlimited runs.
How do I delete my account?
Sign in and open Account › Delete your account. Deleting your account is permanent.